“The measure of intelligence is the ability to change”
- Albert Einstein
Let's go back to looking at life experiences, how we are the byproduct of places we have been, the people we have interacted with, and especially the technology we have adapted to. Technology is defined by Merriam-Webster as “the practical application of knowledge especially in a particular area" and its Greek origin, defines it as the art of knowledge.
Therefore, if knowledge is gathered by our experiences, then places and people define our technology. We are not only defining technology, but also the technological disruptions of the future. Computers have defined our work since the 4004 Intel chip was first released in 1971, but it is time to change. Would you believe, we can actually compete with computers and artificial intelligence (AI) automation if we change our processes? But, how do we change?
As technology leaders, we start by changing the role of technology in our workplace from overhead and cost centers to human experience centers. That means allowing our employees to be defined by their work and not by their technology. It means, breaking barriers of our traditional IT frameworks and processes. We've been working in a work environment for the past 50 years where computers have defined our success and failures. We have to break that mold.
Designing systems with people in mind will allow us to truly be able to measure our intelligence through the human experience. When we take a look at the most successful, and innovative companies we find that the outliers are defined by experiences and not technical innovation. Technology innovation was merely the product of human experience design. Human experience design is a framework that can be applied to every company. It’s an art, or the art of knowledge, carefully applied to people, place, and technology to design experiences that make work meaningful in the age of computers.
This change will be hardest on technology leaders because we have always defined our solutions by problem definitions and not human experiences. In order to truly be innovative and make an impact, we must look forward to a future where technology is defined by experiences.
At PDR, Jason is a leader in the IT department and in the data innovation team. Jason’s passion for technology coupled with his desire to create for the human experience allows him to understand the best practices used in IT.