PRECEDENT SHOULD NOT TRUMP INNOVATION.

The right office or workplace supports your firm’s most important assets: talent and technology. More than cost and infrastructure to house your firm, workplace has the power to boost performance when aligned with your people, processes, and technology.


Indecision, or the cost of business as usual, leads to inefficiencies, inflexibility to change, and undifferentiated services. When was the last time your firm based its office space standards on data instead of opinion? 

Using data to inform your decisions about space needs enables your firm to be efficient, flexible to change, and take the first step to differentiation. 

Triangulating quantitative and qualitative data strategically helps
your firm determine the space you need to support your best performance.

+ Intelligent Building and Technology Systems
+ CAFM Systems
+ Wi-Fi Network Connectivity
+ Security Badges
+ Space Utilization Studies
+ Employee Surveys
+ Human Resources Metrics
+ Social Network Analytics
+ Business Performance Metrics

 

 
 

EXTERNAL MARKET PRESSURES

MODEST DEMAND FOR LEGAL SERVICES

As the performance gap between successful and less successful firms widens, inflation adjusted business spending on legal services has dropped 25.8% from 2004 to 2013.1

 

 

SHIFT FROM A SELLERS’ TO A BUYERS’ MARKET

PRACTICE CHALLENGE
Client appetite for transparent billing models and shorter cycle times does not match the traditional measure of success from the top line in billable hours. 

72% of general counsel surveyed said they are deploying alternative fee arrangements to meet client demands. 2

WORKPLACE SOLUTION
Whether purposeful or not, your office sends a message to your
 and employees. Does it say you are accessible, transparent,
collaborative, and technology enabled? 

Your workplace should reflect your firm’s value to your clients. A client’s assessment of your value lies in the quality and consistency of advice, results obtained, and the efficiency, predictability, and skill with which assignments are managed.

 

NON-TRADITIONAL COMPETITION

PRACTICE CHALLENGE
The market share of diverse competitors is growing, whether clients are utilizing legal process outsourcing from non-traditional vendors or are sourcing inward to their corporate in-house legal team. More than three times as many companies are facing Bet-the- Company litigation than in 2014.3 So, services are more demanding and work is more intense.

WORKPLACE SOLUTION
Creating a venue for optimizing client experience is a key part of your workplace. Your client engagement space should reflect the style of the clients you seek to attract. Strong client relationships allow you to proactively anticipate their needs, so that you are their first contact when their complex matter needs attention.
 

 
 

INTERNAL FIRM PRESSURES

The legal industry has previously changed at a slower rate; however, industry disruptions are instigating an increase in the speed of change for law practices. Broad industry data indicates the following speed of change.


GENERATIONAL IMPACTS, ATTRACTION AND RETENTION

PRACTICE CHALLENGE
Four generations working together present new workforce dynamics and challenges in the workplace. As nearly 80 million Baby Boomers begin to retire, Millennials and Generation Z will comprise approximately 55% of the workforce population in 2025.4 Increasing intergenerational differences will also impact how your firm best operates.  

63% of law firms report that partners aged 60 or older control at least one quarter of total firm revenue, but only 31% of law firms have a formal succession planning process.5

WORKPLACE SOLUTION
The design and policies surrounding workplace and mobility in and out of the workplace play a large role in the attraction and retention of top talent, in addition to maintaining your valued culture and work ethic. Tech-dependant workers need the best tools integrated within their work environment to work most effectively.


EFFICIENT INTERNAL OPERATING PROCEDURES

PRACTICE CHALLENGE
Although 93% of law firm leaders think a focus on practice efficiency is a permanent trend, only one third of firms are changing their strategic approach in this area.6

WORKPLACE SOLUTION
Improving the efficiency of your workplace decreases real estate costs and increases potential partner profitability. 

Reallocating multi-purpose support spaces together provides built-in flexibility for your evolving work needs including seating and section changes. 

Higher density is not the simple answer. Your workplace should truly support all modes of your work process by providing a variety of spaces for focused work, recharging, and collaborating.


EMPLOYEE AUTONOMY, ENGAGEMENT, AND WORK-LIFE BALANCE

PRACTICE CHALLENGE
As greater workloads pile on legal professionals, workers are demanding a better work-life balance. This influx of responsibility must be grounded in employee engagement with a sense of purpose.

WORKPLACE SOLUTION
There is an extremely sizable effect of employee engagement on subsequent customer satisfaction.7 Investment in engagement initiatives can lead to improved business outcomes. Examples include designing amenities to support employee well-being, recognizing performance throughout the firm, and connecting everyday work to the firm’s larger purpose.

 
 

CURATED STRATEGIC SHIFT

We recognize all firms are different. We use data to understand your firm’s unique needs, and our process below builds alignment to drive your decisions. A successful workplace fuels growth, accelerates business, fosters learning, and stimulates collegiality and knowledge sharing.

 
 
 

Solution implementation for the firm that knows who they are and where they are going

  • Determine space requirements and needs
  • Create the look and feel experience
  • Design wayfinding and signage
 

Long-Term Partnership to maximize your holistic real estate strategy

  •  Leadership visioning and succession planning
  • Organizational culture alignment
  • Master planning and exit strategies
  • Office/workplace measurement
  • Determine space requirements and needs
  • Create the look and feel experience
  • Design wayfinding and signage
  • Communication and transition support
 
 

Since 1977, PDR has worked with numerous law firms and in-house legal teams ranging from significant legal clients of “individual prowess” like Jamail and Kolius to Fortune 100 corporations like ExxonMobil. While each firm or group has had distinct needs and goals, a common thread has been the desire to create an office that helps attorneys be productive, efficient, and attentive to client needs and experiences. That thread still holds true today but with more emphasis on new pressures. PDR’s broad experience creating high performance workspaces for a diverse collection of corporations and institutions results in clearer objectivity to find real business opportunities hidden within your physical offices. The process for creating successful workspaces translates aptly to the planning and design of the evolving legal workplace. A workplace should support your firm through the pressures to continuously outperform, recruit, retain, and deliver at the highest level. PDR will create and deliver your law offices in step with the present and prepared for the future.

PDR delivers innovative workplace solutions. Our integrated services in consulting, design, and architecture address business conditions and work environments to create high performance spaces designed to evolve over time.